The Benefits of Talking to Your Customers: Why Conversational Marketing Needs to Be The New Norm

In order to create a connection with customers, you need to approach conversational marketing carefully. Find out how conversational marketing can benefit your association.
Posted: 2 years ago

Group of People Near WallIt’s no secret that conversation is key to a strong relationship. But did you know that the same is true for your organization? Many marketers think they need to broadcast their message to as many people as possible. However, this isn’t the most effective way to reach your customers. In order to create a connection with them, you need to approach marketing as a conversation.

Conversational marketing is a new approach that emphasizes two-way communication between organizations and consumers. Unlike traditional marketing, which is focused on one-way messages that try to sell a product or service, conversational marketing is all about building relationships and engaging in conversations.

The history of conversational marketing can be traced back to the early days of online chat rooms and forums. Organizations began using these platforms to connect with consumers and build relationships. The rise of social media in the 2000s further fueled the popularity of conversational marketing, as it gave organizations new ways to interact with consumers.

Today, conversational marketing is more important than ever before. With exhausted email channels, organizations need to stand out from the crowd in a world where consumers have endless choices. And the best way to do that is by building genuine relationships with consumers. With conversational marketing, organizations can connect with consumers personally and create new levels of loyalty and trust.

The benefits of conversational marketing

Most organizations recognize the importance of marketing, but many still rely exclusively on traditional methods like email. Unlike these one-way messages from conventional advertising, conversational marketing allows organizations to gather feedback and better understand customer needs and wants. In addition, this approach can help organizations build loyalty and create advocates who are willing to spread the word about their mission or cause. As more organizations adopt conversational marketing, it will become an essential part of any successful marketing strategy.

Part of that two-way communication is some additional benefits why conversational marketing is so important.

  1. First, it allows organizations to get customer feedback in real-time. This helps them understand what their customers want and need and makes addressing any concerns or problems easier.
  2. Second, conversational marketing is much more personal than traditional marketing methods. Customers appreciate feeling like they are being heard, leading to improved customer satisfaction and loyalty.
  3. Finally, conversational marketing is often much more cost-effective than traditional marketing since it requires less investment in advertising and promotion.

The benefits of conversational marketing are numerous. In today’s age of mass marketing and advertising, consumers are bombarded with hundreds of messages on a daily basis. As a result, they have become quite adept at tuning out traditional marketing techniques. By contrast, conversational marketing feels less like an advertisement and more like a friendly conversation. This makes it far more likely to capture the attention of potential customers.

Engagement, Personalization, and Automation

Conversational marketing rests on three key pillars: engagement, personalization, and automation.

  • Engagement – Engagement is all about creating two-way conversations. This means going beyond simply broadcasting messages and instead listening to what customers have to say. This can be done through social media, live chat, surveys, or even just picking up the phone.
  • Personalization – Personalization is about ensuring that each customer feels like they are being heard. This means tailoring messages and interactions to meet the specific needs of each individual.
  • Automation – And finally, automation tools can help with this by ensuring that the right message is always delivered at the right time and can help associations scale their efforts and reach more customers.

Without these three pillars in place, conversational marketing will not be able to reach its full potential in your organization. When these three pillars are combined, associations can build relationships with their customers that were not possible in the past. As a result, they can better understand their needs and wants and provide them with products and services that meet their needs.

How to start a conversation with your customers

When you are having a conversation with someone through your marketing, it is important to be aware of the amount of information you are sharing. If you share too much information at once, it can be overwhelming for the other person and make it difficult for them to follow the conversation. This is often referred to as being “bombarded” with information. When this happens, the other person may feel frustrated and have difficulty remembering. To avoid this, it is important to pace the conversation in your marketing and give the other person time to process the information you are sharing. Taking these steps will help ensure that your conversations are enjoyable and productive for both parties.

If you find yourself talking nonstop in your marketing, try giving your recipient an opening by asking a question or making a comment that invites a response. By being conscious of how much you’re sharing, you can ensure that both parties remain participants in the conversation.

Too often, it’s all too easy to get caught up in broadcasting a message to as many people as possible without really thinking about what those people are looking for. After all, the goal of marketing is to attract potential customers, not simply make a lot of noise. A more effective approach is to focus on creating targeted content that speaks directly to the needs and interests of your ideal customer. By doing so, you can more effectively reach the people who are most likely to become paying customers, which is ultimately what any organization wants.

Tips for making conversational marketing work for your business

Here are a few tips to help you make conversation marketing work for your business:

  1. Keep it real. The most important thing in conversational marketing is to be genuine. Don’t try to force conversations or fake interest – customers will see right through it. Instead, focus on building genuine relationships surrounded by the content they care about.
  2. Listen more than you talk. It’s called conversational marketing for a reason – you need to let your customers do most of the talking. This doesn’t mean that you should never say anything, but you should focus on listening more than you speak. Pay attention to what your customers are saying and look for ways to address their needs.
  3. Be responsive. In today’s fast-paced world, customers expect organizations to be responsive to their inquiries and concerns. Make sure you have systems in place to quickly and efficiently respond to customer inquiries – this will go a long way in building trust and developing strong relationships.
  4. Focus on creating quality content. This means relevant, informative articles, blog posts, and social media updates to capture your audience’s attention. Also, make sure your content is engaging by including calls to action and interactive elements.
  5. Reach out to customers and prospects directly. Whether you’re sending an email or connecting on social media, take the time to personalize your message and show that you’re interested in what they have to say. Finally, don’t be afraid to ask for feedback. Customer feedback can be invaluable in helping you improve your conversation marketing strategy.


To be successful in marketing, it’s no secret that you need to engage your customers. But what does engagement mean, and how can you achieve it? We’ve outlined five tips for starting a conversation in your marketing efforts that should help you create a more personalized experience for your customers – one that is responsive and relevant. Additionally, we encourage you to reach out directly to customers and prospects. Quality content remains essential, but personal interactions are fundamental for customer engagement. How are you approaching marketing to your customers? What strategies have been most effective for you? Let us know.

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